1.  Cancellation and Postponement
  2.  Feedback and Concerns

1. Forest School takes place in all Seasons and weathers however, in the case of extreme weather such as high winds leaving the site and woods unsafe, and where no suitable alternative venue is available, the session may need to be cancelled at short notice. In the instance that the Forest School Leader deems it unsafe, All Seasons Forest School will offer an alternative date if possible or offer a full refund.

 

Holiday Activities:  In the case of staff-shortages due to sickness or unforeseen circumstances, such that safe ratios cannot be met, the days activities may have to be cancelled at short notice. A full refund will be offered. If possible we will suggest alternative date(s).

 

Where individuals cancel holiday activity days more than a week prior to booking a full refund will be offered.  If cancelling less than a week but more than 48 hours in advance of booking a 50% refund will be offered.  If cancelling less than 48 hours, regrettably a refund will not be offered unless the place can be filled.

 

In the event that minimum numbers for the session to run are not likely to be met, we will advise you two weeks prior to the booking.  If possible we will suggest alternative date(s)

 

2. Feedback and Concerns  We welcome and encourage a dialogue between participants and parents/carers about the experience of Forest School.  For feedback, concerns and possibly complaints contact Carrie onsite or offsite by phone: 07772175911 or through the contact form available.  We will always endevour to be as open, honest and straightforward as possible in regards to any issue.